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Brother's carpet Cleaning
 
Customer Service
Questionnaire

Please take a moment to help us improve our service for you!
As your professional cleaning service, we want to please you....It is our goal that you find your office clean & orderly everyday. Your comments expressed on this form will help us to do our very best job for you. We want to know what we are doing right,& how we could be doing better, to serve you. Thank you for taking time to complete this valuable feedback questionnaire! -- Tony Metcalf
  1.
When you first enter your building, how satisfied are you with the overall appearance?
   2.
When you first enter your Suite or Office, how satisfied are you with the overall appearance?
 
Very Satisfied
    
Very Satisfied
 
Satisfied
    
Satisfied
 
Dissatisfied
    
Dissatisfied
 
Other
   
Other
.
  3.
Have you found our on-site personnel to be courteous when you have interacted with them?
   4.
When you have a cleaning concern or special need, how satisfied are you with our response?
Very Courteous
    
Very Satisfied
Courteous
    
Satisfied
Discourteous
    
Dissatisfied
Other
   
Other
.
  5.
What is your preferred method to contact Customer Service?
   6.
Please share any comments about our website
Phone call
    
Fax
    
E-mail (Brothers preferred method for serving you)
    
Other
   
.
  7.
Please rate your telephone & in-person contact experience with Brothers Customer Service & Staff.
   8.
How often would you like to meet with us about your cleaning needs?
Very Satisfied
    
Monthly
Satisfied
    
Quarterly
Dissatisfied
    
2 X Year
Other
   
Other
.
  9.
Would you like a free Carpet Cleaning estimate?
   10.
What is the ONE feature you like most about Brothers Cleaning Services?
Yes
    
No
    
Later, contact me on
   
.
  11.
Which ONE area of service, if any, do you believe needs the most improvement?
Vacuuming
Lunchroom Cleaning
Light Changing (if applicable)
Dusting
Empty Trashcans
Sweeping & Mopping
Restroom Cleaning
Countertop Cleaning
Other
 
  Your Full Name Building / Company
  Phone Suite #
  E-mail    
 
 
BG
©2008 BROTHERS CLEANING SERVICES, INC | 582 SHELLEY STREET, SPRINGFIELD, OR 97477 | 541-484-9402
ALL RIGHTS RESERVED
 
 

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