Brothers Carpet Cleaning

Why should I have my carpet and upholstery professionally cleaned?

First, for sanitation: A clean carpet makes for a healthy home and office environment.

Second, for maintenance: A clean carpet will last longer than a soiled carpet. Abrasive dry soil that your vacuum cleaner cannot remove will scratch and abrade the yarns. Many new carpet warranties require professional cleaning and even specify the 'hot water extraction system' Brothers uses for the greatest soil removal.

Third, for appearance: Spots and soil buildup is unsightly and embarrassing. Your trained, experienced, professional from Brothers Carpet Cleaning uses the finest products and equipment available for the best spot and soil removal possible. We're the experts!

Many carpet manufacturers recommend professional over 'do-it-yourself' cleaning because of the potential problems that can occur from using rental equipment -- such as yellowing, overwetting, fiber tip damage, severe resoiling and overuse of detergents.

How often should my carpet and upholstery be cleaned?

If carpet and upholstery is cleaned before it becomes too unsightly, the cleaning chore will be easier and more successful. Allowing them to become overly soiled will result in irreversible damage. It is a common myth that cleaning them before it is absolutely necessary will cause them to get dirty faster.

Your cleaning frequency is dependent on a number of factors including your lifestyle, kids, pets, color choices, housekeeping, and your level of spot cleaning success, to name a few. A good rule of thumb is to clean all carpet traffic lanes and frequently used upholstery at least once per year. Some high use areas such as family rooms, dinettes, halls, steps and baths may require cleaning more often. Don't hesitate to ask for our cleaning tech's advice while he's there.

Will cleaning my carpets with your 'Hot Water Extraction System' make them re-soil quicker, shrink or mildew?

The rinsing action of the hot water extraction system leaves no residue to attract soil any faster than it did before cleaning. Proper training, techniques, products and equipment are your assurance that maximum soil removal will be accomplished with no such problems. See Compare Cleaning Methods for more information.

Does cleaning remove the original soil retardant protector from my carpet?

Your original protector is not removed by proper cleaning techniques. Over time abrasion, caused by regular foot traffic and vacuuming, will remove some of the protector and lower its effectiveness. The soil retardant should be reapplied to the carpet after each cleaning. See DuPont Teflon Protection.

Do you guarantee to remove all the spots and stains?

We have great success with most spots. A spot is something foreign on the carpet or upholstery that can be removed. A stain is something we call a spot after we have exhausted all removal possibilities. It's impossible to predict the outcome prior to cleaning so we cannot guarantee total stain removal. Please see We Guarantee Our Work.

Can I walk on my carpet right after its been cleaned?

Yes you can. We recommend you walk in socks and be careful not to slip as you walk from the damp carpet onto hard floors like vinyl, wood or tile.

How long will it take to dry?

It varies between 6 and 24 hours for total drying. To speed things up, we use special 'turbo dryer' fans. In cold weather turn your heat up and ventilate the house somewhat with exhaust fans and some windows open slightly. You can open the whole house during hot dry weather. Air conditioning helps during humid days. Blow air across the carpet with summer fans and ceiling fans. The ideal inside temperature is 72 or warmer regardless of weather.

Will your equipment scratch my floors, walls or baseboards?

No. We take special care and precautions to make certain nothing is damaged while we're in your home. Fine floors and white painted trim are no problem. We take great pride in our work.

Do you move furniture?

Yes, we can move and replace sofas, chairs, tables, and several other light items. Foam blocks and special foil tabs are used to elevate the furniture for proper drying and keep the legs from staining the carpet. We clean around kitchen appliances and large heavy furniture like pianos, china cabinets, entertainment centers, full bookcases, grandfather clocks, and desks. In bedrooms, we clean around beds and dressers because space is limited.

What do I need to do before Brothers Carpet Cleaning arrives?

You'll need to move small items, knick-knacks and breakables off the carpet and off any furniture you would like us to move. Or, you can move out what you want and have us clean the open areas around what is left to get the lowest cost.

How much will it cost?

Carpet cleaning prices are based on the square footage of area cleaned and how much, if any furniture you would like us to move. Upholstery cleaning is based on a scale of difficulty and estimated time. We can sometimes give you a rough idea over the phone with more information from you, however we prefer to come out and look at your needs ahead of time. Written estimates are free, the cost won't change unless you add or subtract services, and it gives you a chance to meet the person who will be doing your cleaning.

Do I have to be here the entire time that the cleaning takes place?

No. We're licensed, bonded and insured. Many customers will meet with us and then leave when we're ready to begin cleaning. When we're finished, we'll adjust the thermostat, windows and your fans for the quickest drying time, and lock ourselves out. If you're a past customer or we've done an estimate for you, we can arrange for entry while you're at work, and call you if we have any questions, if that is your preference.