Carpet Care FAQs
We are happy to answer any of your questions about carpet care, proper cleaning techniques, and information about our employees. If you don’t see what you need on this list, feel free to contact us.
How often should my carpet and upholstery be cleaned?
Will providing carpet care with your Hot Water Extraction System make them re-soil quicker, shrink or mildew?
Does cleaning remove the original soil retardant protector from my carpet?
Do you guarantee to remove all the spots and stains?
Can I walk on my carpet right after it has been cleaned?
How long will it take to dry?
Will your equipment scratch my floors, walls or baseboards?
There are a lot of illegal workers residing in Lane County, Oregon. How do I know the people cleaning my building are legal?
Do you move furniture?
What do I need to do before Brothers Cleaning arrives?
How much will it cost?
Do I have to be here the entire time that the cleaning takes place?
Is there such a thing as a janitorial company that cleans but doesn't have any problems?
At Brothers, our Customer Service Manager, Fred May, is available 9:00am to 5:00pm, Monday – Friday, by phone or email. If you have an “emergency,” we have people available to respond, any time day or night. If it is not an emergency, our staff will attend to the concern that night. Contact us now.
Does Brothers Cleaning run criminal backgrounds checks on all employees?
– Jacqueline B.
Brothers Commercial Cleaning & Janitorial Services
Springfield, OR 97477